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Comm100 Takes Customer Service to the Next Level With the Release of Comm100 Live Chat 3.0
The Free Hosted Chat Software Offers Improved Features and Performance Allowing for a Better Customer Support Solution
VANCOUVER, BC, CANADA, March 03, 2010 /Canada PR News/ -- Having the right tools to meet customer needs with speed and efficiency is crucial to business success. That's why Comm100, the provider of open source and free hosted customer service software, has just launched Comm100 Live Chat 3.0, the fast-growing online customer support solution with improved features.
Comm100 Live Chat is designed to help businesses address customer needs in real time through online chat. The 3.0 version involves several improvements including a rewritten visitor monitor module based on Flash, support for a broader range of operating systems and browsers, improved voice chat function and panel interface, and some bug fixes.
"The changes we've implemented will greatly improve usability and functionality allowing businesses to meet customer needs immediately. Comm100 Live Chat 3.0 provides an overall outstanding business-customer experience," said Amy Gu, VP of Comm100.
The ability to have a 360 degree view of website visitors and to address customer needs immediately through live chat gives businesses an advantage in developing customer trust and loyalty. With Comm100 Live Chat, customers benefit by getting their questions answered instantly; businesses benefit by gaining loyal customers and the potential for increased sales.
To enhance brand identity, Comm100 Live Chat is fully customizable. Businesses can customize chat buttons and windows with a logo to fit their branding image. It's also easy to get started. Just register for an account, grab the generated code and paste it into the web pages. Comm100 Live Chat is fully hosted and managed by Comm100, who handles all the server side hardware, software, network and back up.
Comm100 Live Chat is one of a series of integrated online customer support solutions offered by Comm100 including Newsletter, Knowledge Base, Forum, Email Case Management, Ticket System, etc.
About Comm100 Live Chat
Comm100 Live Chat is the fast-growing free hosted online chat solution. It is designed to help customer support and sales representatives chat with website visitors in real time and have their questions answered instantly. More info about Comm100 Live Chat can be found at:
http://www.comm100.com/livechat/
About Comm100 Network Corporation
Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support solutions to enable businesses to communicate with their customers effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket system. Comm100 is a Microsoft Gold Certified Partner. Visit us online at:
http://www.comm100.com/
About Comm100 Network Corporation
Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 Network Corporation focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers more effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket system. All Comm100 products are delivered as FREE SaaS/Hosted applications and fully managed by Comm100. A part of the applications are also available open source. Comm100 is a Microsoft Gold Certified Partner. Visit us online at:
http://www.comm100.com/
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Press Release Contact Information:
Sabrina Gage
Comm100 Network Corporation
Customer Service Software
Suite 238 - 1027 Davie Street
Vancouver, British Columbia
Canada V6E 4L2
Voice: 1-778-785-0464
Website: Visit Our Website |
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